Shipping & Returns

Shopping online now includes:

- Free shipping within Australia on orders over $80. 
- Flat rate shipping within Australia of $10 for orders under $80
- Additional hygiene measures are now in place at our warehouse.
- Authority to have your parcel left at your door (all orders are currently shipped with 'Authority to Leave' limiting physical contact during delivery).
 

Shipping Rates

Australia: We are currently offering free shipping within Australia.

New Zealand: $35.00 flat rate shipping.

International:  $45.00 rest of world shipping flat rate.

*Please note that all product prices indicated and payments made on this site are in Australian Dollar currency.

 

Order Processing

Our business hours are Monday and Friday, 9-5pm, and all orders placed before 10am (AEST) on these days will be dispatched the same day. Orders placed after 10am (AEST) will be dispatched the next working day. 

Purchases made on weekends and public holidays will be processed on the following business day.

You will receive a shipping confirmation email as soon as your order leaves the MAJOR-MINOR warehouse.

During sale periods, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these these times.

 

Delivery Times

Standard Within Australia

We have carefully chosen a carbon neutral delivery service Sendle, to deliver your packages to be as kind to the earth as possible.

Sendle deliver within Australia, utilising courier services Couriers Please and Fastways whom ensure quick, reliable delivery with tracking.  You can choose at checkout your preference to have your parcel left waiting for you, or whether you'd prefer signature on delivery. If you prefer to select your own delivery service, or an express service please contact us at info@majorminorwares.com prior to placing your order so we can obtain a delivery quote for you. 

We generally use Australia Post for PO boxes, sending to some rural areas our couriers don't reach and also the posting of our linen colour swatches in a letter envelope. Swatches don't come with tracking.

Please note, allow 1-3 working days for Metro delivery or 4-7 working days for Rural delivery. 

Purchases made on weekends and public holidays will be processed on the following business day.

All online orders are processed and sent within 24-48 hours, unless otherwise stated on our website.

You will receive an email from us once your items are shipped along with a tracking number. Please check your spam folder if you have not received an email from us.

 

International Shipping 

We ship to New Zealand, USA, Canada, Asia Pacific, UK & Selected European Countries using Australia Post Pack & Track International or DHL Express, depending on your location.

Deliveries are sent during normal business hours between Monday and Friday, 9-5pm.

Purchases made on weekends and public holidays will be processed on the following business day. 

Please allow 7-21 days to receive your parcel for standard & 3-7 days for Express.

A tracking number will be sent to you upon payment so that you can track the delivery of your goods. Pack and Track Shipping does not have a Signature on Delivery option, so please ensure all delivery premises are secure. 

If your desired shipping country is not listed above, please contact info@majorminorwares.com to discuss alternate shipping options.

Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, MAJOR-MINOR cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.

 

What is your refund & returns policy?

We offer credit notes and refunds on all full price purchases. If you wish to return your purchase for a credit note, we will issue a credit of your order value excluding shipping costs. This credit will be emailed to you once your return has been processed, and will be available to use immediately through our online store.

For Australian returns, all items will need to be returned within 14 working days from the date of purchase. 

For International returns, all claims must be lodged within 21 days from date of shipping.

The item/s must be in original condition, with all tags remaining in place, including product bag.

Item/s must not have been washed, used or altered in any way.

If you notice a fault in the product you have received, please kindly notify and return the item within 2 months of purchase date and we will rectify the issue by way of replacement or full refund. 

Please note: Sale items are final sale only and will not be accepted for refund, credit or exchange.

Returns will be processed within 24-48 hours of receipt although it may take a little longer during busy periods.

How do I organise a return? 
Simply email info@majorminorwares.com and specify whether you would like a credit note or refund. We will provide you with the details you need to send your purchase back safely to us.

Where do I send my return to? 
We will provide you with the complete postal address when we allocate you with a return number to you via email correspondence. 

Are returns free?
The shipping costs incurred for returning item/s to MAJOR-MINOR for credit or refund are at your own expense.

What if my order arrives damaged or faulty?
For faulty items please email info@majorminorwares.com so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. We have a 2 month time frame (from purchase date) that customers need to return items. You will need to return items with all tags in place. You will be compensated for postage in all faulty return circumstances.  We will access the fault upon return of the item and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued. *Please note that general wear and tear of linen or wool products, are not considered a fault. Please ensure you follow all care instructions to prolong the use of your purchase. 

How do you refund my purchase?
Refunds 
will be processed via the same method as the customer’s original payment (PayPal/Visa/Mastercard/Afterpay).