Shipping & Returns

SHIPPING
 
Australia: Flat rate somestic shipping fee of $10.00

International:  Flat rate international shipping fee of $45.00

*Please note that all product prices indicated and payments made on this site are in Australian Dollar currency.

 

ORDER PROCESSING

Our business hours are Monday and Friday, 9-5pm, and all orders placed before 10am (AEST) on these days will be dispatched the same day. Orders placed after 10am (AEST) will be dispatched the next working day.

Purchases made on weekends and public holidays will be processed on the following business day.

You will receive a shipping confirmation email as soon as your order leaves the MAJOR-MINOR warehouse.

During sale periods, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.

 

DELIVERY TIMES

Standard within Australia

Your purchases are shipped via Shippit couriers. If you are unable to be home for your delivery, you will receive a collection card where you can pick up your parcel from a local store such as petrol station, newsagent, 7/11. Most of these are 24 hour collection points making it easier for you to collect your package anytime of day. If you register your mobile with your delivery on our website you will also receive text message tracking. * Please note we cannot ship to PO BOXES or parcel lockers.

For Metro delivery, please allow 1-2 working days & for Rural delivery, please allow 4-7 working days.

Purchases made on weekends and public holidays will be processed on the following business day.

All online orders are processed and sent within 24-48 hours, unless otherwise stated on our website.

You will receive an email from us once your items are shipped along with a tracking number. Please check your spam folder if you have not received an email from us.

If you require express shipping, please email us at info@majorminorwares.com prior to ordering.

 

International Shipping 

We ship to New Zealand, USA, Canada, Asia Pacific, UK & Selected European Countries using Australia Post Pack & Track International or DHL Express.

Deliveries are sent during normal business hours between Monday and Friday, 9-5pm.

Purchases made on weekends and public holidays will be processed on the following business day. 

Please allow 7-21 days to receive your parcel for standard & 3-7 days for Express.

A tracking number will be sent to you upon payment so that you can track the delivery of your goods. Pack and Track Shipping does not have a Signature on Delivery option, so please ensure all delivery premises are secure. 

If your desired shipping country is not listed above, please contact info@majorminorwares.com to discuss alternate shipping options.

Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, MAJOR-MINOR cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.

 

What is your refund & returns policy?

We offer credit notes and refunds on all full price purchases. If you wish to return your purchase for a credit note, we will issue a credit of your order value excluding shipping costs. This credit will be emailed to you once your return has been processed, and will be available to use immediately through our online store.

We do not offer exchanges. If you need an alternate size or colour please go ahead and place a new order.

For Australian returns, all items will need to be returned within 14 working days from the date of purchase. 

For International returns, all claims must be lodged within 21 days from date of shipping.

The item/s must be in original condition, with all tags remaining in place, including product bag.

Item/s must not have been washed, used or altered in any way.

Sale items are final sale only and will not be accepted for refund, credit or exchange.

Returns will be processed within 24-48 hours of receipt although it may take a little longer during busy periods.

How do I organise a return? 
Simply email info@majorminorwares.com and specify whether you would like a credit note or refund. We will provide you with the details you need to send your purchase back safely to us.

Where do I send my return to? 
We will provide you with the complete postal address when we allocate you with a return number to you via email correspondence. 

Are returns free?
The shipping costs incurred for returning item/s to MAJOR-MINOR for credit or refund are at your own expense.

What if my order arrives damaged or faulty?
For faulty items please email info@majorminorwares.com so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. You will be compensated for postage in all faulty return circumstances.  We will access the fault upon return of the item and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued. 

How do you refund my purchase?
Refunds 
will be processed via the same method as the customer’s original payment (PayPal/Visa/Mastercard/Afterpay).

 

 

 

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