Shipping & Returns

Order Processing

Our business hours are Monday and Friday, 9-5pm, and all orders placed before 10am (AEST) on these days will be dispatched the same day. Orders placed after 10am (AEST) will be dispatched the next working day. 

Purchases made on weekends and public holidays will be processed on the following business day.

You will receive a shipping confirmation email as soon as your order leaves the MAJOR-MINOR warehouse.

During sale periods, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these busy periods.

What is your refund & returns policy?

We offer credit notes and refunds on all full price purchases. If you wish to return your purchase for a credit note, we will issue a credit of your order value excluding shipping costs. This credit will be emailed to you once your return has been processed, and will be available to use immediately through our online store.

For Australian returns, all items will need to be returned within 14 working days from the date of purchase. 

For International returns, all claims must be lodged within 21 days from date of shipping.

The item/s must be in original condition, with all tags remaining in place, including product bag.

Item/s must not have been washed, used or altered in any way.

If you notice a fault in the product you have received, please kindly notify and return the item within 2 months of purchase date and we will rectify the issue by way of replacement or full refund. 

Please note: Sale items are final sale only and will not be accepted for refund, credit or exchange.

Returns will be processed within 24-48 hours of receipt although it may take a little longer during busy periods.

How do I organise a return? 
Simply email info@majorminorwares.com and specify whether you would like a credit note or refund. We will provide you with the details you need to send your purchase back safely to us.

Where do I send my return to? 
We will provide you with the complete postal address when we allocate you with a return number to you via email correspondence. 

Are returns free?
The shipping costs incurred for returning item/s to MAJOR-MINOR for credit or refund are at your own expense.

What if my order arrives damaged or faulty?
For faulty items please email info@majorminorwares.com so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. We have a 2 month time frame (from purchase date) that customers need to return items. You will need to return items with all tags in place. You will be compensated for postage in all faulty return circumstances.  We will access the fault upon return of the item and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued. *Please note that general wear and tear of linen or wool products, are not considered a fault. Please ensure you follow all care instructions to prolong the use of your purchase. 

How do you refund my purchase?
Refunds will be processed via the same method as the customer’s original payment (PayPal/Visa/Mastercard/Afterpay).